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Transforming the Mobile Workplace
Paper: 978 1 62036 292 1 / $29.95
Published: March 2017
Cloth: 978 1 62036 291 4 / $95.00
Published: March 2017
Lib E-Book: 978 1 62036 293 8 / $95.00
About Library E-Book
Published: March 2017
E-Book: 978 1 62036 294 5 / $23.99
Published: March 2017
6" x 9"
6 figures & 13 tables
Unleashing Personal Success and Organizational Performance in Today’s Virtual Workplace
Remote working is the new reality, and transactional work – provided by freelancers, contract employees or consultants – has increased exponentially. It is forecast that as much as half the labor force will be working independently and virtually by 2020.
Most organizations are still grappling with how to effectively manage their virtual staff and how to effectively support and motivate them – an increasingly urgent task as more Millennials join the workforce, bringing changed attitudes to work satisfaction. This book, the fruit of the author’s three decades of experience planning and implementing remote working environments, provides expert guidance for anyone planning a shift to remote working, managing teams of teleworkers, or themselves working in a virtual team.
The author’s key message is that, in an environment where there is no face to face and informal contact, virtual working requires the creation of a matrix of distributed teams, and that their success depends on the right preparation, changing corporate culture and rewards, and implementing appropriate strategies at the management level to create team cohesion and motivate team members.
Working Virtually is for the executive
leading changes in an enterprise that is preparing for virtual work or seeking to improve current performance. It offers tools to assess readiness, advice on creating appropriate reward policies, and strategies to adapt performance management processes to be more team-driven and technology leveraged.
Working Virtually is written to and for the virtual leader
who wants to establish high performing virtual teams. It provides an understanding of the roles and responsibilities of managing a virtual team, offering a wealth of advice on creating the conditions for collaboration, motivating team members, and identifying and defusing problems.
Working Virtually is for the professional
who works remotely from home, on the road, or in an office with remote colleagues. It is for anyone who wants to succeed in this new work environment by developing skills and networks to create a sustained and satisfying career path.
With this new edition providing a 360° view of the roles and objectives of all stakeholders in the virtual workspace, this book uniquely provides readers with a rounded picture of the policies, processes, work habits, and commitments needed to achieve the shared goal of high performance remote teams.
Table of Contents:
Foreword by Didier Elzinga
Introduction: The Network is the New Workplace
Part I: Virtually Mobile, Organizationally Attached
1) Vital Mind Shifts in a Mobile World
2) Virtual Roadblocks and Essential Drivers
Part II: Will Virtual Work Here?
3) Redesigning the Workplace for the Human Network
4) Systems Ready, People Willing, Organization Enabled
5) Building Blocks for Virtual Team Learning
6) Learning from the Last 20+ Years
Part III: Essential Virtual Competencies
7) Virtual Leadership Differentiators
8) Henhouses and Jazz Musicians – When is a Virtual Team a Team?
9) More than Smarts – Virtual Team Member Competencies
Part IV: The Threefold Path of High-Performance Virtual Teams
10) The First Path – Develop Your Team
11) The Second Path – Support Your Team
12) The Third Path – Produce Successful Outcomes
Part V: From Me to We
13) Collaborative Tools That Work
14) Practical Guidelines for Virtual Communication
15) Virtual Team Risks and Hacks
Part VI: Expand Emotional Bandwidth
16) Virtual Team Trust
17) Virtual Employee Engagement in Cynical Cultures
18) The Fourth Path – Lead Your Career
19) What’s Next?
Reviews & Endorsements:
“Trina has been thoughtfully examining non-traditional employer/employee relationships for longer than nearly anyone in the industry. What makes
unique is that it moves past the "as a business, you better just deal with this" approach and presents tangible benefits -- and boundaries -- for both the employer and employee. All relationships must work for both sides or sooner or later they stop working. Trina's book fully recognizes this in a far more workable way than too many other "one size fits all" plans on the market. Every business and every relationship in a given business is unique and must be treated that way.
provides guides to manage an ever-changing process, not just a list of policies that may or may not work for my business. As such, it is a go-to outline for making the new workplace work.”
- Doyle Albee, President
"Virtual is now both the vehicle and the platform for most work. Are you ready? Trina Hoefling masterfully maps the three most powerful paths you’ll travel to succeed virtually. She is the perfect guide, simplifier, and coach for every virtual team and overworked manager! Hoefling helps us see that every virtual choice, is ultimately about ourselves — our mindsets, our ability to learn and unlearn, and how we embrace change. Get
now — to get working virtually, and to unleash all that is within you and your teams!"
- Bill Jensen, author of Future Strong and Disrupt! Morristown, NJ
does an outstanding job of reminding us that the things that make for meaningful work in face-to-face environments apply more so when working at a distance. Generosity, trust, and collective meaning making are at the core of very practical approaches to working across distances - geographic or otherwise".
- Jerrold McGrath, President
Intervene Design Incorporated, Leadership Faculty, Banff Centre for Arts and Creativity, AB, Canada
“Having worked with Trina both in a classroom and virtually across the Pond, I have no hesitation in recommending her and this very helpful book on coming to terms with the new virtual work reality. Organizations, leaders and individuals – everyone is having to come to terms with this new phenomenon and the implications, challenges and opportunities related. It’s an easy read with helpful pointers on what we all need to grapple with in our digitally enabled work/life environments.”
- Martin Allison, Chairman
Cimlogic, West Yorkshire, United Kingdom
"The past 20 years have seen a steady increase in the percentage of the workforce that doesn't go into an office every day. Trina Hoefling provides an important addition to any manager or virtual worker's toolkit, describing in clear jargon-free language the skills that separate high-performing virtual workforces from their less effective counterparts."
- Ceil Tilney
Covalent Solutions, San Francisco, CA
"I write this from my favorite table at my favorite cafe. An office? Not so 21st Century. And that's exactly what Trina Hoefling is exploring in this engaging new book
. Read it while you're sipping a cappuccino, you'll be enlightened."
- Dave Taylor, Principal
Intuitive Systems, LLC and Ask Dave Taylor blog, Boulder, CO
"A gem of a book! Despite rapid advancements in collaboration technology and dramatic increases in the 'work from home' movement, many leaders are left to figure out on their own what it takes to drive high performing teams in this new environment. Trina Hoefling reminds us that the quality of human interaction ultimately makes, or breaks, a team and expertly lays out the tools and techniques for success."
- John Short, Global HR Business Partner, Integrated Supply Chain Operations - Biologics Technology Cluster
MilliporeSigma, a business of Merck KGaA, Darmstadt, Germany
“Having been involved in this field since 1982 - virtually the Stone Age of virtual work - I’ve seen this field emerge, develop, and morph. This book provides a welcome and needed fresh look at the various flavors of mobile, distributed and virtual work as it exists today and will grow tomorrow. Managers and organizations that want to work smarter and engage their professionals should follow this guide closely. Those that still resist virtual work and distributed workplaces can bury their heads in the sand and keep sending email with their 1200-baud modems.”
- Gil Gordon, acknowledged expert in the implementation of telecommuting and telework and author of TURN IT OFF: How to Unplug from the Anytime-Anywhere Office Without Disconnecting Your Career
"Successful virtual teamwork does not just happen. Even though members know how to use communication technologies, and have integrated mobile devices into their everyday lives, more is needed. Leadership, shared purpose, clear expectations, and trust are all essential-- but challenging to carry out.
Working Virtually Transforming the Mobile Workplace
offers important guidance for virtual team sponsors, leaders, and members. The understandings gained from this book will save time, money, and heartache!"
- Janet Salmons, Indie Translational Scholar @ Vision2Lead; Dissertation Chair & Qualitative Methodologist, Walden University; and Chair
Academy of Management Ethics Education Committee
"Technology has changed the workplace in many ways. At the same time, creating a high-functioning environment continues to challenge organizational leaders.
clearly defines the specific issues that call for learning how to work with people in today’s work world. Building trust and communicating effectively about the tasks to be accomplished and expectations for performance in the virtual organization top my list of requirements for success in today’s companies. Learning how to bring individuals together to best support individual satisfaction has never been easy. Hoefling’s depth of experience and wisdom provide ways leaders can engage and increase their personal effectiveness for brilliant performance with their teams."
- Judith Light, Certified Management Consultant
addresses organizational team issues and what managers/leaders need to do to be effective in dealing with the changes that the workplace is experiencing - and will continue to do."
- Steve Dorn
"Could not ask for a timelier book. People who work together in the same place, at the same time will be a distinct minority before this decade is out. I love this, it’s all in one place. It is not only current but is put together so it is constantly curated as new tools are found, new techniques developed. I would say what you have here is not only best practices but also ‘next practices’."
- Dr. Charlie Grantham
Community Design Institute
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