Assuring Quality in Online Education
Practices and Processes at the Teaching, Resource, and Program Levels

Edited by Kay Shattuck
Paper: 978 1 57922 871 2 / $35.00
Published: January 2014  

Cloth: 978 1 57922 870 5 / $95.00
Published: January 2014  

Lib E-Book: 978 1 57922 872 9 / $95.00  
About Library E-Book

Published: April 2014  

E-Book: 978 1 57922 873 6 / $27.99
Published: April 2014  

Publisher: Stylus Publishing
318 pp., 6" x 9"

Series: Online Learning and Distance Education
Online distance education continues to grow at a fast pace, even outpacing the overall growth of U.S. higher education. Demands for quality are coming from all shareholders involved. As if caught by surprise, a patchwork response to quality is often the typical organizational response. The result can be inconsistent and uncoordinated levels of value to those invested in online learning. This often promotes negative images of the educational experience and institution.

Comprised of highly regarded experts in the field, this edited volume provides a comprehensive overview of quality assurance, a snapshot of current practices and proven recommendations for raising standards of quality in online education.

Topics discussed include:

* Improving practices for teaching online
* Using educational analytics for quality assurance and improvement
* Accessibility: An important dimension of quality assurance
* Assuring quality in online course design
* Assuring quality in learner support, academic resources, advising and counseling
* The role and realities of accreditation

This text clearly answers the call for addressing quality from a broad, deep and coordinated understanding. It addresses the complexities of quality assurance in higher education and offers professionals top-shelf advice and support.

*This text is also appropriate for students enrolled in Educational Technology and Higher Education Administration Masters and PhD programs

Table of Contents:
Foreword – Michael Grahame Moore


Part One: Overview and Implications of Practices and Processes for Assuring Quality
Chapter 1: Stakeholders of Quality Assurance in Online Education: Inputs and Outputs – Deborah Adair and Sebastián Díaz
Chapter 2: Cost, Access, and Quality: Breaking the Iron Triangle Through Disruptive Technology-Based Innovations – Stella C. S. Porto
Chapter 3: The Sloan Consortium Pillars and Quality Scorecard – Janet C. Moore and Kaye Shelton
Chapter 4: K–12 Online Learning: Recommendations for Assuring Quality – Susan Patrick, Matthew Wicks, and Allison Powell
Chapter 5: Progress Toward Transparency and Quality Assurance – Cali Morrison, Karen Paulson, and Russell Poulin

Part Two: Quality Assurance and Continuous Improvement at the Course Design and Teaching Levels
Chapter 6: A Process to Improve Course Design: A Key Variable in Course Quality – Deborah Adair
Chapter 7: A Model for Determining the Effectiveness and Impact of Faculty Professional Development – Lawrence C. Ragan and Carol Anne McQuiggan
Chapter 8: The Power of a Collaborative, Collegial Approach to Improving Online Teaching and Learning – Leonard Bogle, Scott Day, Daniel Matthews, and Karen Swan
Chapter 9: Engaging Online Faculty and Administrators in the Assessment Process – Jennifer Stephens-Helm, Karan Powell, and Julie Atwood
Chapter 10: Disability and Accessibility: Proactive Strategies to Improve Quality – Barbara A. Frey and Lorna R. Kearns
Chapter 11: Assuring Quality for an Expanding Population of Culturally Diverse Students – Kay Shattuck, Jennifer A. Linder-VanBerschot, Janice Maloney High, Carrie Main, Li Wang, and David Black

Part Three: Processes for Assuring Quality at Resource and Program Levels
Chapter 12: Ethics Matters: Assuring Quality at the Academic Program Level – Melody M. Thompson and Gary W. Kuhne
Chapter 13: Academic Advising: A Link to a Quality Experience for Students – Heather L. Chakiris
Chapter 14: Learning Analytics: A Tool for Quality Assurance – Phil Ice, Melissa Layne, and Wallace Boston
Chapter 15: Using Principles of Knowledge Management for Educational Quality Assurance – Sebastián Díaz, Wallace Boston, Melissa Layne, and Phil Ice
Chapter 16: An Adaptive Model for Calculating Contact Hours in Distance-Education Courses – Karan Powell, Jennifer Stephens-Helm, Melissa Layne, and Phil Ice
Chapter 17: The Role and Realities of Accreditation: A Practical Guide for Programs and Institutions Preparing for an Accreditation Visit – Susan Biro, Christine Mullins, and Jean Runyon

Part Four: Final Thoughts
Chapter 18: Saying “Quality Assurance” When We Mean Something Else – Julie Porosky Hamlin
Chapter 19: Bumblebees Can’t Fly! – John Sener

Chapter Reflection Questions

Teachers - Request Exam Copy Sample - Chapter 2

Reviews & Endorsements:
"From departmental, institutional, state, and national levels, Kay Shattuck has masterfully collected a great overview of the scope of issues relating to quality in on-line education with concrete examples to assist newcomers to this field. The experts she has assembled for this book make it a valuable resource for everyone interested in quality of online education."
- Sally M. Johnstone, Vice President for Academic Advancement, Western Governors University
Related Titles by Subject:
See Online & Distance Learning ( Higher Education )